Team Captain - Field Opertions
Full Time • Carmel
Benefits:
- Bonus based on performance
- Health insurance
- Opportunity for advancement
- Paid time off
Team Captain – Field Operations
Shine of Indy
Indianapolis, IN
Indianapolis, IN
About Shine of Indy
Shine of Indy is a premium exterior services company specializing in window cleaning, pressure washing, gutter cleaning, and holiday lighting. We focus on high-end residential and commercial clients and operate with a strong emphasis on professionalism, efficiency, and quality. As we grow, we’re looking for strong leaders to help run day-to-day field operations and set the standard for our crews.
The Role
The Team Captain is the on-site leader responsible for executing jobs at a high level while leading and developing a small crew. This role bridges the gap between management and the field — you are accountable for job quality, crew performance, customer experience, and efficiency.
This is not an entry-level position. We are looking for someone who can own the job from start to finish.
Responsibilities
Field Leadership & Execution
- Lead daily job execution for residential and commercial services
- Ensure all work meets Shine quality standards
- Manage job flow, pacing, and crew productivity on site
- Troubleshoot issues in real time and make smart decisions in the field
Crew Management
- Direct and motivate crew members throughout the day
- Train new hires on proper techniques, safety, and expectations
- Hold crew accountable to performance, professionalism, and safety standards
- Set the tone for culture, work ethic, and customer interaction
Customer Experience
- Serve as the primary on-site point of contact for customers
- Communicate clearly and professionally before, during, and after jobs
- Address customer concerns confidently and escalate when necessary
Operations & Accountability
- Review job notes and scope before arrival
- Ensure proper equipment, materials, and setup
- Upload job photos, notes, and completion details
- Protect company equipment and vehicles
What We’re Looking For
Required
- Proven experience in window cleaning, pressure washing, or related exterior services
- Leadership experience (crew lead, foreman, supervisor, etc.)
- Strong communication and problem-solving skills
- Valid driver’s license and clean driving record
- Comfortable with physical labor, ladders, and outdoor work
Preferred
- Experience leading crews in a service or construction environment
- Ability to read job scopes and plan execution efficiently
- High attention to detail and pride in quality work
- Tech-savvy enough to use job apps, photos, and notes
Compensation & Growth
- Competitive hourly pay + performance incentives
- Opportunities for bonuses based on quality, efficiency, and leadership
- Clear growth path into senior leadership or operations roles
- Year-round work with seasonal upside (especially holiday lighting)
Why Shine of Indy
- Clear systems and expectations
- Professional, team-first culture
- Opportunity to grow with a fast-scaling company
- Leadership role with real responsibility and trust
Compensation: $1,000.00 - $1,200.00 per week
Do you like people? Do people like you? Then...
It’s a great time to shine!
This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine!
You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.
Shine Window Care specializes in the following services:
- Window Cleaning
- Pressure Washing
- Gutter Cleaning
- Holiday Lighting
THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams.
Our Franchises Need People Like YOU!
Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve.
Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.
Let your light shine!
(if you already have a resume on Indeed)
Or apply here.
Potential for Growth
There is a potential for growth within the organization for the individual who is willing to work hard to help us achieve our goals.
Competitive Compensation
Typical hourly rates are higher than the industry average.
Commitment to Giving Back
Shine has a Heart for taking care of others and for being part of the community. We feel strongly that it is part of the responsibility of any business to give back to the local community as well as to causes close to your heart.