Sales & Service Coordinator
Full Time • Cincinnati
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
- Training & development
Sales & Service Coordinator — Shine of Cincinnati
Location: Cincinnati, OH (In-Person or Hybrid)
Employment Type: Full-Time
Compensation: Competitive hourly + performance-based bonuses
Reports To: Director of General Services
Employment Type: Full-Time
Compensation: Competitive hourly + performance-based bonuses
Reports To: Director of General Services
Who We Are:
Shine of Cincinnati is a fast-growing home services company specializing in high-end window cleaning, pressure washing, landscape lighting, gutter cleaning, and seasonal + permanent holiday lighting. We pride ourselves on delivering premium service with a personal touch—and we’re looking for someone who can help us continue to grow and deliver world-class experiences to our customers.
Your Role:
As our Sales & Service Coordinator, you’ll be the first point of contact for many of our customers and play a key role in making sure every job runs smoothly—from the first phone call to the final invoice.
Key Responsibilities:
-
Lead Handling:
Answer incoming calls, respond to new leads via text/email/phone, and manage communication within our CRM and messaging platforms (Podium, Housecall Pro, Bpro).
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Estimating:
Use our estimate templates and quoting software to prepare and send estimates to customers. Ensure accurate job scoping by communicating with the sales/ops team.
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Scheduling:
Coordinate crew schedules, confirm appointments, and ensure all jobs are properly routed and prepped.
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Customer Communication:
Send reminders, confirmations, and follow-ups. Handle inbound customer questions or issues with professionalism and warmth.
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Invoicing & Payment:
Generate and send invoices, track payment status, and follow up as needed.
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Team Support:
Keep things organized behind the scenes. Update lead tags, maintain customer records, and support reporting and KPI tracking.
What We’re Looking For:
- Strong communicator who can multitask and stay organized
- Confident using software tools like Google Sheets, CRMs, and messaging apps
- Comfortable working in a fast-paced, seasonal business
- Experience in customer service, admin, or sales support preferred
- Bonus: Familiarity with Housecall Pro, Podium, Bpro, or Zapier
Why Join Shine of Cincinnati?
- Be part of a fun, fast-moving team with big growth goals
- Opportunity to grow into a leadership or full-time operations role
- Work in a company where your ideas matter and your impact is visible
- Flexibility in scheduling and performance-based bonuses
Compensation: $20.00 - $23.00 per hour
Do you like people? Do people like you? Then...
It’s a great time to shine!
This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine!
You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.
Shine Window Care specializes in the following services:
- Window Cleaning
- Pressure Washing
- Gutter Cleaning
- Holiday Lighting
THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams.
Our Franchises Need People Like YOU!
Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve.
Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.
Let your light shine!
(if you already have a resume on Indeed)
Or apply here.
Potential for Growth
There is a potential for growth within the organization for the individual who is willing to work hard to help us achieve our goals.
Competitive Compensation
Typical hourly rates are higher than the industry average.
Commitment to Giving Back
Shine has a Heart for taking care of others and for being part of the community. We feel strongly that it is part of the responsibility of any business to give back to the local community as well as to causes close to your heart.