Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)
Full Time • Hybrid - US
Benefits:
- 401(k) matching
- Bonus based on performance
- Dental insurance
- Health insurance
- Paid time off
Regional Operations Manager (Cincinnati, Raleigh, Indianapolis)
Full-Time | Shine of Cincinnati, Raleigh & Indianapolis
Compensation: $60,000–$70,000 + performance bonuses
Location: Cincinnati (preferred) or Raleigh/Indy with travel
Compensation: $60,000–$70,000 + performance bonuses
Location: Cincinnati (preferred) or Raleigh/Indy with travel
About Shine
Shine is a fast-growing, premium home-services company specializing in window cleaning, pressure washing, gutter cleaning, landscape lighting, and holiday lighting. We operate three expanding locations: Cincinnati (HQ), Raleigh, and Indianapolis. We are looking for a highly organized, operations-driven leader to take over day-to-day execution across all markets.
If you thrive in logistics, scheduling, fleet coordination, crew leadership, and solving problems quickly—this is your role.
Position Summary
The Regional Operations Manager is responsible for daily operations across all Shine locations. This role oversees scheduling, dispatch, fleet management, crew management, quality control, and job-day execution.
This person ensures:
- Crews leave on time
- Jobs are scheduled accurately
- Equipment and vehicles are ready
- Customers receive high-quality service
- Operations run smoothly without owner involvement
Key Responsibilities
Scheduling & Dispatch
- Own the 7-day master schedule for all locations
- Assign crews based on skills, locations, and job requirements
- Oversee daily dispatch and ensure crews leave prepared
- Manage customer reminders, arrival windows, and reschedules
- Prioritize Shine+ and high-value customers
Crew Management
- Lead daily morning operations across locations
- Ensure crews have equipment, notes, and job details
- Hold crews accountable to Shine standards
- Manage timesheets, performance, and training needs
- Run weekly operations meeting
Fleet & Equipment
- Oversee vehicles, trailers, ladders, and tools in all markets
- Coordinate repairs, maintenance, and winterization
- Track equipment issues and manage downed vehicles
- Maintain inventory of pressure washing, window cleaning, and lighting equipment
Quality Control
- Review job photos and notes daily
- Conduct weekly in-person or remote job audits
- Reduce callbacks and ensure customer satisfaction
- Support crew leads with coaching & feedback
Daily Operations
- Solve day-of issues (weather, water access, equipment problems)
- Communicate with customers for any escalations
- Provide end-of-day recap to the owner
- Maintain strong alignment with Sales and Ops teams
Systems, Processes & Organization
- Maintain SOPs for all operational functions
- Ensure consistent use of HouseCall Pro, Podium, Typeform, and Shine systems
- Improve workflow efficiency and job accuracy
- Support integration of ShineGPT tools
Qualifications
- 3+ years of operations or team leadership experience (home services preferred)
- Strong scheduling, dispatch, logistics, or field operations background
- Experience managing technicians or crews
- Comfortable with technology and systems (HouseCall Pro experience a plus)
- Strong communicator who handles pressure well
- Highly organized problem-solver with leadership maturity
- Clean driving record
What Success Looks Like
- Jobs scheduled accurately 7 days out
- Crews dispatched on time with fewer than 5% daily issues
- Fleet uptime above 90%
- Callbacks under 5%
- Holiday lighting season executed smoothly
- Owner fully removed from day-to-day operations
Compensation & Benefits
- $70,000–$90,000 base salary
- Quarterly performance bonuses
- Mileage reimbursement (if applicable)
- Paid time off
- Career growth within a multi-location organization
Schedule
- Monday–Friday full days
- Occasional Saturdays during peak seasons
- Increased hours during October–December (holiday lighting season)
How to Apply
Apply directly through this posting. Candidates moving forward will receive a brief assessment and scheduling request for a first-round interview.
Flexible work from home options available.
Compensation: $60,000.00 - $80,000.00 per year
Do you like people? Do people like you? Then...
It’s a great time to shine!
This is your opportunity to forgo a suit, grab a Shine t-shirt, and start helping people while making a living. Let your light shine!
You can be a light for people - helping them stay safe while enjoying and maintaining the largest financial investment of their lives - their homes. You can be a light to your own team of like-minded people. You can be a light in your community and provide the type of services that everyone loves and needs, but don't have the time and expertise to get it done safely and correctly. Choosing to lead by serving is our passion.
Shine Window Care specializes in the following services:
- Window Cleaning
- Pressure Washing
- Gutter Cleaning
- Holiday Lighting
THE SHINE STORY: What started as one guy with a desire to create opportunities for others is now a nationwide family of businesses - working to spread light, caring excellence, and team success. In 1998, Chris Fisher graduated college and set out on a journey to build a company. From one guy with a squeegee, Shine is now a growing national franchise employing great people who make exceptional teams.
Our Franchises Need People Like YOU!
Whether you are already a window cleaning expert or have no experience at all, we are looking for those who display strong character, work ethic, and are driven to be the best! Shine provides all the training, technology, support, and know-how to help you get it done. You bring a smile and a heart for learning and the Shine business will work very well for you. Shine is the name we chose to describe the work we do, the people that do it, and the God we serve.
Our hope and intention is that our communities will see something different in us - something inspiring - something attracting.
Let your light shine!
(if you already have a resume on Indeed)
Or apply here.
Potential for Growth
There is a potential for growth within the organization for the individual who is willing to work hard to help us achieve our goals.
Competitive Compensation
Typical hourly rates are higher than the industry average.
Commitment to Giving Back
Shine has a Heart for taking care of others and for being part of the community. We feel strongly that it is part of the responsibility of any business to give back to the local community as well as to causes close to your heart.